ParcelHero Reviews

ParcelHero.com offers competitive pricing for both domestic and international courier services. The costs are inclusive of all surcharges, ensuring customers can send parcels without worrying about additional fees. Prices start from as low as £2.69 for worldwide delivery, making it an affordable option for global shipping. Customers can obtain a parcel quote directly on the ParcelHero website to compare and save on delivery costs. The website provides a simple interface to input parcel details and receive an instant quote, reflecting the company's commitment to transparency and affordability in parcel delivery services.

ParcelHero.com is recognized for its courier services, offering a range of options that cater to various shipping needs. Among the most popular services are the express and timed delivery for urgent shipments, ensuring fast and reliable transport of parcels. For less time-sensitive deliveries, customers can opt for economy and super economy services, which provide a more cost-effective solution. The platform's technology allows users to easily compare prices and delivery times across different couriers, ensuring they find the best service for their requirements. Additionally, ParcelHero offers import services through major carriers like UPS, DHL, and FedEx, with impressive transit times such as next-day delivery from the EU and 2-day delivery from the US to the UK.

ParcelHero.com accepts a variety of secure payment methods, including debit and credit cards, as well as PayPal. Customers can complete their transactions using these options and subsequently print off their shipping labels. The platform ensures that no personal payment details are stored; instead, a payment token from the payment provider is kept for security. This approach to payment aligns with the company's commitment to providing a secure and convenient service for its users.

ParcelHero.com has a clear return policy for damaged items. If a damage claim is rejected, all returns are chargeable. However, if the claim is approved and liability admitted, and the item is still in the possession of the carrier, a return can be requested at no additional charge. Regarding the shipping policy, ParcelHero offers Parcel Protection to safeguard shipments. This protection extends the company's liability in the event of loss or damage. For super economy services, there is no liability unless additional protection is purchased, while all other services come with a £50 liability. Parcel Protection can be increased up to £1,000 for super economy services and up to £20,000 for all other services. It's important to meet certain conditions for any claim, such as ensuring the items are not on the prohibited list and are packaged according to the company's criteria. The Money Back Guarantee service is not standard, but if purchased, it entitles customers to a full refund on shipping costs if the shipment is not delivered within the due date due to a service failure.

To track a parcel with ParcelHero, simply enter the tracking number into the parcel tracking box on their official site. Real-time tracking updates will show the parcel's location and delivery status. The tracking process involves regular scan updates, which inform about the parcel's journey from collection to final delivery. If the status shows 'exception', it indicates a potential delay or issue, and checking the scan information for further details is recommended. For international deliveries, additional scans may occur due to customs processes. If there are any issues, especially with customs, the receiver is usually contacted to resolve them.

The pricing for ParcelHero.com is influenced by several factors, including the size and weight of the parcel, the destination to which it is being shipped, the speed of delivery service selected, and any additional services such as insurance or signature on delivery. Surcharges may apply for heavy or bulky items, and the final price is inclusive of all these factors. Promotions or special offers may also affect the final cost. It's always recommended to get a quote directly from ParcelHero's website for the most accurate pricing based on the specific details of the shipment.